Home > Business, Computing > We Tried to Obey

We Tried to Obey

Two Mondays ago, Steve Jobs opened the annual Apple Worldwide Developer’s Conference in San Francisco with his keynote address introducing iPhone 4. I followed it live through the efforts of live bloggers such as Engadget’s Joshua Topolsky. This was the subject of my short post Our Master Speaks, written as I followed along.

Later in the day, Apple’s website had news of the new iPhone. Pre-orders would be taken starting June 15, with delivery at home or pick-up at Apple Stores on June 24. I put it on my calendar.

Tuesday, like so many others, I went to the site to order my new phone. In fact, we were going to get new phones all around — for me, Gail, and Joel. We have the second generation iPhone and all were eligible to upgrade to the fourth generation at the base cost. (If you haven’t been under contract with AT&T long enough, you need to pay extra for the new phone.) I was thus among the hundreds of thousands (millions?) who experienced the meltdown of the AT&T servers. I tried repeatedly at first, then intermittently, then not until late that night, but could never complete an order. By the time I tried the next day, delivery wasn’t promised until mid July. Even then, after adding my phone to the cart, I met with a failed server when trying to add a second phone. I haven’t gone back to try since. Way too frustrating.

No doubt the next disaster will occur next week when the successful first-round orderers get their phones and try to get them working on the AT&T network. Maybe waiting isn’t such a bad idea.

I tried. Really.

Categories: Business, Computing
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