One of the pleasures of travel is the opportunity it affords to discover how similar life is in other places. And how different.
Take cable, for instance. Here in Seattle, we live under the Comcast monopoly. A few years ago, they rebranded all their services under the Xfinity label. Back at my parents’ house in New York, Cablevision runs things, and they brand their services under the Optimum name. I have no idea why cable companies decided to invent stupid names for their consumer services.
In any case, when we were in New York last week, we decided to help with some cable box problems. I called Cablevision, described the issue, and was told that we should exchange our DVR for a new one at the nearest Optimum store, in Roslyn. We disconnected everything, put the box in our rental car, and drove off.
Once in the store, I was amazed to see that it was a clone of our Seattle
Comcast Xfinity store. Long line. Lots of customer service reps behind computer screens along a long counter. Piles of cable and DVR boxes behind them. Wait your turn, walk up, describe problem, turn in box, get new box with new power cable. It was like a parallel universe, with only the store name changed.
Except for one thing. The race. This I haven’t seen in Seattle.
When we drove into the Optimum lot, I passed up some parking spots close to the front door, parked out of the way, Gail and Joel got out, I fussed with the rental car a bit, finally getting out and locking up, during which time a woman had driven into the lot, parked, and gotten out with what looked like a bill and cash in one hand. There was a bit of drizzle. I looked over to see Gail and Joel waiting for me rather than heading in to get on line. Suddenly, the woman was off and running. I told Gail to go ahead, which she did. But she wasn’t going to run too. Clip clop, clip clop the women’s shoes rhythmically pounded as she passed Gail and entered with a yard to spare. Amazing.
Of course, we ended up standing in line just behind the race winner, who kept her head rigidly facing forward, suitably embarrassed I’d like to believe. Her reward? She was taken about two seconds ahead of us, with several spots opening up at once.
The new DVR we were given didn’t solve the problem. In that regard, the trip was a waste. But we did enjoy the new lesson in human behavior. Next time we go to the cable store, we’ll be wearing running shoes.